Introduction
If you’re reading this because you’re considering using Albright Kendrick Law Ltd - or because you’re already tangled in a nightmare with them - this blog post is for you. I want to share my own story of dealing with this firm, in particular my experience around a matter involving one of my clients, and how it turned into one of the most stressful, frustrating periods of my life.
Check Back for Updates
I’m still working on putting together all the details about the terrible experiences I’ve had with Stuart Basson and Albright Kendrick Law Ltd. It’s a big job and will take me several months to finish. Please keep coming back to this website for updates as I continue sharing my full story and new information as it comes to light.
The Background: Who Is Albright Kendrick Law Ltd?
Albright Kendrick Law Ltd (formerly Shahban Law Ltd) is a law firm that, on the surface, appears professional and capable. But beneath the glossy website, my experience has been shockingly different. And I know I’m not alone - several others I’ve spoken to have had equally disastrous dealings with them. Mr. Stuart Basson runs the outfit (although he denies this).
My Nightmare Begins:
My ordeal started when I approached Stuart Basson of Shahban Law Ltd (now Albright Kendrick Law Ltd) regarding a client of mine.
Initially, they were all promises and polite communication. They assured us the case was straightforward and that they’d resolve everything quickly.
But as time went on:
- Communication became hostile, then inconsistent or stopped altogether.
- Deadlines were missed repeatedly.
- Important documents were mishandled.
- We received bad advice from the firm.
- We both felt like they were gaslighting us whenever we raised concerns.
Every time we tried to get clear answers, we would be gaslit or simply ignored. Meanwhile, the stress and costs kept piling up.
The Personal Toll
It’s hard to describe how exhausting and demoralising it is to deal with a firm that’s supposed to help you, but instead seems to make things worse. We both lost sleep worrying about several cases they were 'dealing' with. My client's personal and professional life suffered because a lot of her time and mental energy was consumed by trying to chase this firm for updates or to fix their mistakes.
We both began to dread checking emails or phones, fearing the latest excuse or demand for more fees without progress.
We are Not the Only Ones
Through my own research and connecting with other clients, I’ve learned that our experience isn’t unique. Others have reported:
- Rude or dismissive responses when they tried to complain.
- Cases dragging on for months or years with no resolution.
- Financial losses due to the firm’s mistakes or negligence.
Many of us have felt trapped because legal complaints take time - and meanwhile, Albright Kendrick Law Ltd continues to operate.
What I’ve Done About It
I’ve dedicated a section of this website specifically to warn others about Albright Kendrick Law Ltd and individuals involved, including Stuart Basson.
I’ve also taken steps like:
- Filing complaints with the Solicitors Regulation Authority (SRA).
- Reporting issues to the Legal Ombudsman.
- Connecting with other victims to share information and support.
If you’re dealing with this firm - or any solicitor who’s letting you down - know that you do have options. You can complain to the SRA, the Legal Ombudsman, and other regulators. Don’t suffer in silence. It is fair to say that reporting a lawyer is a very slow process, taking many months, if not years. The end result is nearly always disappointing. Don't take my word for it, just search online for other's experiences with the SRA and the Ombudsman. This is why I have set up this website and joined forces with a prestigious and reputable law firm to take action against rogue lawyers. In a nutshell, the system for reporting is not fit for purpose - one must take their own action.
Final Thoughts
I’m sharing my story because I believe people deserve to know the truth behind the professional façade of firms like Albright Kendrick Law Ltd. My experience with this firm has been a genuine nightmare, but hopefully, by speaking up, I can help others avoid the same pain.
If you’ve had similar issues, feel free to reach out to me via my website. Together, we’re stronger—and we can hold bad firms accountable.
If you’ve had a bad experience with Albright Kendrick Law Ltd or any other firm, email us at info@lawfirmcomplaints.co.uk for resources, guidance, and to share your story.