Law Firm Complaints

Reporting to the Legal Ombudsman

If you’ve experienced poor service from a solicitor or law firm, you deserve answers — and possibly compensation. The Legal Ombudsman exists to help people just like you when legal services go wrong. Whether you’ve been ignored, overcharged, misled, or let down by delays, making a complaint to the Legal Ombudsman could be the first step toward putting things right.

What Can You Complain About?

The Legal Ombudsman investigates complaints about the standard of service provided by lawyers, including:

  • Excessive or unclear fees

  • Unreasonable delays

  • Failure to follow instructions

  • Poor communication or lack of updates

  • Loss or mishandling of documents

  • Not explaining your options properly

If you’ve suffered stress, inconvenience, or financial loss because of how your solicitor handled your matter, you may be entitled to a remedy — including a refund, reduction of fees, or compensation.


Who Can Make a Complaint?

Anyone who has received legal services in England and Wales can complain, including individuals, small businesses, charities, and trusts. You must usually complain within one year of when you became aware of the problem.


How the Process Works

Before going to the Legal Ombudsman, you must first complain directly to your solicitor or law firm and give them up to eight weeks to resolve your complaint. If you’re unhappy with their response — or they fail to respond — you can then escalate your complaint to the Legal Ombudsman.

The Ombudsman’s service is:

  • Free of charge

  • Independent and impartial

  • Confidential

If the Ombudsman upholds your complaint, they can order the firm to put things right, such as paying compensation, reducing fees, or giving you an explanation and apology.


How We Can Help

Navigating a complaint can be daunting, especially if you’ve already lost trust in your legal adviser. At LawFirmComplaints.co.uk, we help you:

  • Understand whether your issue falls under the Ombudsman’s remit

  • Draft a clear, persuasive complaint letter

  • Gather evidence and documentation

  • Respond to any queries from the Ombudsman

Don’t let poor legal service go unchallenged. We’re here to ensure your voice is heard and help you achieve a fair outcome.

Contact us today for a free, confidential discussion about your situation.