About Us
accountability matters
Turning Bad Experiences into Better Outcomes: Supporting You in Holding Law Firms Accountable
About Us
For over 22 years, I’ve owned my own company and worked as a private investigator, helping clients and collaborating with law firms across the UK. Through my work, I’ve witnessed firsthand the struggles many people face when dealing with legal professionals. While most lawyers uphold their duty to serve their clients, I’ve also seen too many instances where solicitors and law firms fail to meet even the most basic professional standards.
Recently, I experienced this failure on a deeply personal level. My dealings with a particular firm, Albright Kendrick Law Ltd (formerly Shahban Law Ltd), were nothing short of a nightmare.
See their Trustpilot reviews here:
https://uk.trustpilot.com/review/www.albrightkendrick.com
The experience was so appalling—so riddled with poor service and unacceptable practices—that I realised I had to take action. I didn’t just want to resolve my own issue; I wanted to create a resource to help others avoid the stress, frustration, and harm caused by bad lawyers and law firms.
That’s why I created this website. It’s more than just a platform to share my story—it’s a place for others to share theirs, to find information on reporting misconduct, and to connect with trustworthy legal professionals. My mission is simple: to empower individuals, hold legal professionals accountable, and raise the standards of service in the legal industry.
If you’ve had a bad experience with a solicitor or law firm, you’re not alone. This website exists to support you, to guide you, and to give you a voice. Together, we can push for a better, fairer legal system.
- Alex Palmer

Founder of Law Firm Complaints
FOUNDED IN 2024 WITH TRUST
The lawyer you choose will make a difference.
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We’re a review platform open to everyone. Our mission is to be a trusted resource - empowering people to make informed decisions about legal services while encouraging law firms to improve their standards.
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The Only Platform Dedicated to Holding Bad Lawyers Accountable and Empowering You to Take Action.