About Us
accountability matters
Turning Bad Experiences into Better Outcomes: Supporting You in Holding Law Firms Accountable
About Us
For over 21 years, I’ve owned my own company and worked as a private investigator, helping clients and collaborating with law firms across the UK. Through my work, I’ve witnessed firsthand the struggles many people face when dealing with legal professionals. While most lawyers uphold their duty to serve their clients, I’ve also seen too many instances where solicitors and law firms fail to meet even the most basic professional standards.
Recently, I experienced this failure on a deeply personal level. My dealings with a particular firm, Albright Kendrick Law Ltd (formerly Shahban Law Ltd), were nothing short of a nightmare. The experience was so appalling—so riddled with poor service and unacceptable practices—that I realised I had to take action. I didn’t just want to resolve my own issue; I wanted to create a resource to help others avoid the stress, frustration, and harm caused by bad lawyers and law firms.
That’s why I created this website. It’s more than just a platform to share my story—it’s a place for others to share theirs, to find information on reporting misconduct, and to connect with trustworthy legal professionals. My mission is simple: to empower individuals, hold legal professionals accountable, and raise the standards of service in the legal industry.
If you’ve had a bad experience with a solicitor or law firm, you’re not alone. This website exists to support you, to guide you, and to give you a voice. Together, we can push for a better, fairer legal system.
- Alex Palmer
Founder of Law Firm Complaints
FOUNDED IN 2024 WITH TRUST
The lawyer you choose will make a difference.
We’re Expert into
We’re a review platform open to everyone. Our mission is to be a trusted resource - empowering people to make informed decisions about legal services while encouraging law firms to improve their standards.
why choose us
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
frequently asked questions
There isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words
There isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words
There isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words
There isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words
schedule appointment
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt
Personal service form experienced attorneys.
The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.
what our clients say
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College
All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful
