Privacy Policy
Last Updated: 13th July 2025
Welcome to LawFirmComplaints.co.uk. We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or contact us.
1. Who We Are
LawFirmComplaints.co.uk is an independent website dedicated to publishing information about legal services and helping individuals who have had negative experiences with law firms.
If you have any questions about this policy or how we handle your data, please contact us:
Email: info@lawfirmcomplaints.co.uk
2. What Information We Collect
We may collect and process the following data:
- Contact Information – such as your name, email address, and phone number if you contact us or fill out forms on our website.
- Content You Provide – any information you share when submitting complaints, feedback, or comments.
- Technical Data – such as your IP address, browser type, operating system, and information about how you use our website (collected via cookies and analytics tools).
- Communication Data – records of any correspondence between you and us.
3. How We Use Your Information
We use your information to:
- Respond to enquiries, complaints, or requests you submit.
- Operate and improve our website and services.
- Publish information about complaints where appropriate and lawful to do so (we always assess content carefully before publication).
- Comply with legal obligations.
- Protect our legal rights.
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We only process your personal data where we have a lawful basis under data protection laws, including:
- Your consent.
- The necessity of processing for our legitimate interests (e.g. running our website, publishing information in the public interest) and those interests not being overridden by your rights.
- Compliance with legal obligations.
5. Data Sharing
We may share your data with:
- Trusted service providers who help us run our website (e.g. website hosting, analytics).
- Legal advisors or authorities if required to comply with law or protect our legal rights.
6. Data Retention
We keep your data only for as long as necessary for the purposes we collected it, including satisfying legal, regulatory, or reporting requirements.
7. Your Rights
You have rights under data protection law, including:
- The right to access your personal data.
- The right to correct inaccurate data.
- The right to request erasure of your data in certain circumstances.
- The right to object to or restrict processing in certain circumstances.
- The right to data portability.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO).
If you’d like to exercise any of these rights, please contact us.
8. Cookies
Our website uses cookies to improve your experience and analyse how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back regularly to stay informed.
Contact Us
If you have any questions about this policy or how we handle your data, please email us at info@lawfirmcomplaints.co.uk