{"id":229,"date":"2025-07-13T14:25:22","date_gmt":"2025-07-13T14:25:22","guid":{"rendered":"https:\/\/lawfirmcomplaints.co.uk\/home\/?page_id=229"},"modified":"2025-07-13T18:00:39","modified_gmt":"2025-07-13T18:00:39","slug":"reporting-sra","status":"publish","type":"page","link":"https:\/\/lawfirmcomplaints.co.uk\/home\/reporting-sra\/","title":{"rendered":"Reporting to the SRA"},"content":{"rendered":"\n\n\n<h2>Reporting a lawyer or law firm to the sRA<\/h2>\n\n\n\n\n<p data-start=\"278\" data-end=\"632\" style=\"color: rgb(0, 0, 0);\">Have you had a bad experience with a solicitor or law firm? Perhaps you\u2019ve faced poor service, dishonesty, overcharging, or other behaviour that falls short of professional standards. If so, you may be able to report your concerns to the&nbsp;<strong data-start=\"516\" data-end=\"557\">Solicitors Regulation Authority (SRA)<\/strong>&nbsp;&#8211;&nbsp;the body that regulates solicitors and law firms in England and Wales.<\/p><p data-start=\"634\" data-end=\"814\" style=\"color: rgb(0, 0, 0);\">At LawFirmComplaints.co.uk, we\u2019re committed to helping people understand their rights and options when dealing with rogue lawyers. Here\u2019s how you can take action through the SRA.<\/p><p data-start=\"634\" data-end=\"814\" style=\"color: rgb(0, 0, 0);\"><br><\/p><hr data-start=\"816\" data-end=\"819\" style=\"text-transform: none;\"><h2 data-start=\"821\" data-end=\"847\" style=\"text-transform: none;\">What Does the SRA Do?<br><\/h2><p data-start=\"849\" data-end=\"1078\" style=\"color: rgb(0, 0, 0);\">The SRA sets rules for how solicitors and law firms must behave. They can investigate solicitors who breach those rules and take action, including fines, restrictions on practice, or even removing a solicitor\u2019s licence to work.<\/p><p data-start=\"1080\" data-end=\"1226\" style=\"color: rgb(0, 0, 0);\">However, the SRA usually deals with serious misconduct rather than poor service alone. For example, you might report a solicitor if you suspect:<\/p><ul data-start=\"1228\" data-end=\"1458\" style=\"text-transform: none;\"><li data-start=\"1228\" data-end=\"1251\"><p data-start=\"1230\" data-end=\"1251\">Dishonesty or fraud<\/p><\/li><li data-start=\"1252\" data-end=\"1291\"><p data-start=\"1254\" data-end=\"1291\">Misuse of your money or trust funds<\/p><\/li><li data-start=\"1292\" data-end=\"1331\"><p data-start=\"1294\" data-end=\"1331\">Serious breaches of confidentiality<\/p><\/li><li data-start=\"1332\" data-end=\"1357\"><p data-start=\"1334\" data-end=\"1357\">Conflicts of interest<\/p><\/li><li data-start=\"1358\" data-end=\"1390\"><p data-start=\"1360\" data-end=\"1390\">Discrimination or harassment<\/p><\/li><li data-start=\"1391\" data-end=\"1412\"><p data-start=\"1393\" data-end=\"1412\">Criminal activity<\/p><\/li><li data-start=\"1413\" data-end=\"1458\"><p data-start=\"1415\" data-end=\"1458\">Failure to comply with professional rules<\/p><p data-start=\"1415\" data-end=\"1458\"><br><\/p><\/li><\/ul><hr data-start=\"1460\" data-end=\"1463\" style=\"text-transform: none;\"><h2 data-start=\"1465\" data-end=\"1499\" style=\"text-transform: none;\">When NOT to Report to the SRA<\/h2><p data-start=\"1501\" data-end=\"1580\" style=\"color: rgb(0, 0, 0);\">The SRA generally does&nbsp;<strong data-start=\"1524\" data-end=\"1531\">not<\/strong>&nbsp;handle complaints about poor service, such as:<\/p><ul data-start=\"1582\" data-end=\"1712\" style=\"text-transform: none;\"><li data-start=\"1582\" data-end=\"1616\"><p data-start=\"1584\" data-end=\"1616\">Delays in returning your calls<\/p><\/li><li data-start=\"1617\" data-end=\"1644\"><p data-start=\"1619\" data-end=\"1644\">Not keeping you updated<\/p><\/li><li data-start=\"1645\" data-end=\"1691\"><p data-start=\"1647\" data-end=\"1691\">Disagreements about the quality of service<\/p><\/li><li data-start=\"1692\" data-end=\"1712\"><p data-start=\"1694\" data-end=\"1712\">Billing disputes<\/p><\/li><\/ul><p data-start=\"1714\" data-end=\"1969\" style=\"color: rgb(0, 0, 0);\">If your complaint is mainly about poor service or fees, you should first complain directly to the law firm. If you\u2019re not satisfied, you may then escalate your complaint to the&nbsp;<strong data-start=\"1891\" data-end=\"1910\">Legal Ombudsman<\/strong>, who handles complaints about service quality and costs.<\/p><p data-start=\"1714\" data-end=\"1969\" style=\"color: rgb(0, 0, 0);\"><br><\/p><hr data-start=\"1971\" data-end=\"1974\" style=\"text-transform: none;\"><h2 data-start=\"1976\" data-end=\"2005\" style=\"text-transform: none;\">How to Report to the SRA<\/h2><p data-start=\"2007\" data-end=\"2118\" style=\"color: rgb(0, 0, 0);\">If you believe your complaint involves serious misconduct, you can report it directly to the SRA. Here\u2019s how:<\/p><ol data-start=\"2120\" data-end=\"2614\" style=\"text-transform: none;\"><li data-start=\"2120\" data-end=\"2221\"><p data-start=\"2123\" data-end=\"2221\"><strong data-start=\"2123\" data-end=\"2142\">Gather Evidence<\/strong>&nbsp;\u2013 Keep all emails, letters, invoices, or records that support your concerns.<\/p><\/li><li data-start=\"2222\" data-end=\"2372\"><p data-start=\"2225\" data-end=\"2372\"><strong data-start=\"2225\" data-end=\"2250\">Visit the SRA Website<\/strong>&nbsp;\u2013 Go to&nbsp;<a data-start=\"2259\" data-end=\"2336\" rel=\"noopener\" target=\"_new\" class=\"cursor-pointer\">www.sra.org.uk<\/a>&nbsp;and use their online report form.<\/p><\/li><li data-start=\"2373\" data-end=\"2514\"><p data-start=\"2376\" data-end=\"2514\"><strong data-start=\"2376\" data-end=\"2395\">Provide Details<\/strong>&nbsp;\u2013 Include the solicitor\u2019s or law firm\u2019s name, details of what happened, and why you believe it\u2019s serious misconduct.<\/p><\/li><li data-start=\"2515\" data-end=\"2614\"><p data-start=\"2518\" data-end=\"2614\"><strong data-start=\"2518\" data-end=\"2540\">Submit Your Report<\/strong>&nbsp;\u2013 You can usually upload documents and evidence to support your report.<\/p><p data-start=\"2518\" data-end=\"2614\"><br><\/p><\/li><\/ol><hr data-start=\"2616\" data-end=\"2619\" style=\"text-transform: none;\"><h2 data-start=\"2621\" data-end=\"2636\" style=\"text-transform: none;\">Need Help?<\/h2><p data-start=\"2638\" data-end=\"2814\" style=\"color: rgb(0, 0, 0);\">Reporting a solicitor can feel daunting, but you\u2019re not alone. At LawFirmComplaints.co.uk, we\u2019re here to help you understand the process and point you in the right direction.<\/p><p data-start=\"2816\" data-end=\"2964\" style=\"color: rgb(0, 0, 0);\">If you\u2019re unsure whether your issue is suitable for the SRA or the Legal Ombudsman, feel free to explore our resources or contact us for guidance.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-229","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/pages\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":8,"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/pages\/229\/revisions"}],"predecessor-version":[{"id":243,"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/pages\/229\/revisions\/243"}],"wp:attachment":[{"href":"https:\/\/lawfirmcomplaints.co.uk\/home\/wp-json\/wp\/v2\/media?parent=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}